Introduction
At The Bikaneri Kitchen, we take care to ensure that every order is packed securely and dispatched safely from Bikaner.
This Shipping Policy explains how your order is processed, dispatched and delivered. Delivery timelines may vary depending on your location, courier availability and other circumstances beyond our control.
Order Processing & Dispatch
Orders are processed and dispatched within 2-3 business days from the date of order confirmation, subject to product availability and other operational circumstances.
Once your order has been processed and handed over to our logistics partner, you will receive the relevant order and shipping updates.
Delivery Timeline
Orders are generally delivered within an average of 5-7 days after dispatch, depending on your delivery location and the availability of our logistics partners.
Estimated Delivery: 5-7 days on average
The delivery timeline is an estimate and cannot be guaranteed. Delays may occur due to weather conditions, operational disruptions, courier delays, remote locations or other unforeseen circumstances.
Shipping Charges
We currently offer free shipping on all orders.
Shipping Fee: No shipping fee
Free Shipping Threshold: None
Order Tracking
Once your order has been dispatched, you will receive an email with your shipping and tracking details at the email address provided at the time of purchase.
Delivery Address
Please ensure that your shipping address, contact number and other delivery details are accurate when placing your order.
If you need to make a change to your delivery details, please contact us as soon as possible. Once an order has been processed or dispatched, changes to the delivery address may not be possible.
Delivery Attempts & Undelivered Orders
Our logistics partners may make multiple delivery attempts depending on their standard delivery process.
If an order cannot be delivered due to an incorrect or incomplete address, recipient unavailability, refusal to accept the shipment or other reasons attributable to the recipient, the order may be returned to us.
For assistance with an undelivered order, please contact our customer support team.
Damaged Shipments
If your order arrives damaged or in an unfit condition due to damage during transit, please contact us within 24 hours of delivery and share your order number along with clear photographs of the product, packaging and shipping label. An unboxing video may also be shared where available.
Any replacement or refund for damaged shipments will be handled in accordance with our current Return & Refund Policy.
Delays
While we work with reliable logistics partners, delivery timelines are estimates and may be affected by circumstances outside our control.
If your order is significantly delayed or you experience any issue with your delivery, please contact us and we will assist you in resolving the matter.
Contact Us
For questions regarding shipping, delivery or an existing order, please contact us:
- Email: hello@thebikanerikitchen.com
- Phone: +91 9521001244
- Address: Opposite Income Tax Office, Beside GCK Tower, Bikaner, Rajasthan - 334001
