Introduction
At The Bikaneri Kitchen, we take great care in preparing and delivering every order. As our products are perishable food items, returns are accepted only under specific circumstances. Please read this policy carefully before placing your order to understand when a return, replacement or refund may be applicable.
Eligibility for Returns & Replacements
We may offer a replacement or refund if:
- You receive a damaged product.
- You receive an incorrect product.
- Your order is incomplete or an item is missing.
- The product is delivered in an unfit condition due to damage during transit.
To be eligible, the issue must be reported within the timeframe mentioned below, along with the required proof.
Damaged, Incorrect or Missing Items
If your order arrives damaged, contains the wrong product or is missing an item, please notify us within 24 hours of delivery. To help us investigate the issue, please share:
- Your order number
- Clear photographs of the product and packaging
- Images of the shipping label
- An unboxing video (where available)
Once your request has been reviewed and verified, we will arrange for a replacement or issue a refund, as applicable.
Non-Returnable Items
As our products are food items, we are unable to accept returns or exchanges in the following situations:
- The product has been opened or consumed.
- The product has been stored or handled improperly after delivery.
- A return is requested due to a change of mind or personal taste preferences.
- The issue is reported beyond the specified reporting period.
Refund
Where a refund is approved, the amount will be processed using the original payment method. Please allow 5-7 business days for the refunded amount to reflect in your account, depending on your payment provider or bank.
If a replacement is more appropriate than a refund, we will arrange for the replacement at no additional cost.
Order Cancellations
Orders may be cancelled only before they have been processed or dispatched. Once an order has been shipped, it cannot be cancelled. If you need assistance regarding an existing order, please contact our customer support team as soon as possible.
Contact Us
If you have any questions regarding our Return & Refund Policy or need assistance with an order, you can reach us at:
- Address: Opposite Income Tax Office, Beside GCK Tower, Bikaner, Rajasthan - 334001
- Phone Number: +91 9521001244
- Email: hello@thebikanerikitchen.com
